~ Terms and Conditions ~


This website is operated by RINEW GREENPRODUCT PVT LTD under the brand name of RenewAir. Throughout the site, the terms “we”, “us” and “our” refer to RINEW GREENPRODUCT PVT LTD. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Access to and use of this website ("Website") and the products and services available through this website ("Products" and "Services") are subject to the following terms, conditions and notices, as may be amended or updated by us, without notice, from time to time ("Terms and Conditions"). When you use this website or buy via this website you are agreeing to all of these Terms and Conditions. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend all or parts of it without notice. 

Section 1 - Your Conduct

You must not use this website in any way that causes, or may cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not our website, are responsible for all electronic communications and content sent from your computer to us and you must use this website for lawful purposes only.

You must not use this website for any of the following:

  • For fraudulent purposes, or in connection with any criminal offense or other unlawful, malicious or immoral activity; or
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene ; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam."

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it ("Linked Sites").

Section 2 - Intellectual Property, Software & Content

RenewAir is the registered trademark of RINEW GREENPRODUCT PVT LTD.

All content included on the Website, including, but not limited to logo, trademark, text, graphics, logos, button icons, images, audio clips, digital downloads, data and software, is the property of RINEW GREENPRODUCT PVT LTD, and is protected by international trademark, copyright, author´s rights, database rights and other laws, rules and regulations. The compilation of content on this Website, including the site's "look and feel," is the exclusive property of RINEW GREENPRODUCT PVT LTD and is protected by Indian and international copyright, trademark and database right laws.

You may not systematically extract and/or re-utilize parts of the contents of the website without our express written consent. In particular, without limitation, you may not utilize any data mining or data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this website, without RINEW GREENPRODUCT PVT LTD express written consent. You also may not create and/or publish your own database that features substantial parts (e.g., our prices and product listings) of this website without RINEW GREENPRODUCT PVT LTD express written consent.

Section 3 -Orders

All orders are subject to acceptance and availability, and Items in your shopping basket are not reserved and may be purchased by other customers.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Section 4 - Prices

Prices (unless otherwise specified) are inclusive of applicable taxes for delivery in India. Special prices may be offered from time to time. Prices are subject to change without notice.

Section 5 - Terms of Sale

By placing an order, you are offering to purchase a Product or a Service on and subject to the following terms of sale. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability. In order to purchase Products and/or the Services you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We retain the right, in our sole discretion, to refuse any request made by you. When placing an order, you undertake that all details you provide to us are true, accurate and complete, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of Products and Services may fluctuate. All prices advertised are subject to changes at any time.

Section 6 - Acceptance of your Order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, only a confirmation that we have received it.

Unless you cancel your order, acceptance of your order will be done on receipt of the payment confirmation from your credit/debit card provider/bank to our nominated payment gateway (in a case on online payments).

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the terms of sale.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the site, refusing to process a transaction or suspending any transaction after processing has begun.

Section 7 - Shipping

Orders will normally be shipped within 5 working days of payment confirmation. The transit time for delivery will depend on the destination. Please note that we are unable to give Guarantees for Delivery Date as we have no control over extenuating circumstances that may impact delivery after we have shipped. Tracking Report of the concerned courier company will be conclusive proof of delivery.

We will not be responsible for wrong delivery due to incorrect and/or incomplete address supplied by the customer.

If the parcel received was in a damaged condition please let us know immediately via email at wecare@renew-air.in. Please also mention about the parcel being damaged in the courier AWB while signing.

Section 8 - Return of Products Purchased from RenewAir

Your satisfaction is of utmost importance to us. If you are not completely satisfied with your purchase you can return the unused product within 7 days of receipt. Please email us at wecare@renew-air.in to share your feedback. We will contact you via email or phone to discuss and confirm the return of the product.

Section 9 - Return Procedure

Please inform RenewAir via email prior to dispatching any product

Returned products require confirmation by way of signature from RenewAir to confirm receipt of ownership shall remain with the buyer until such time.

Kindly ensure that you return the product in its original condition. Damaged products would not qualify for replacement/refund.

Once we have received the product intact we will inform about the refund or replacement.

Section 10 - Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wecare@renew-air.in

Section 11 - Return in case of Quality Problem or Incorrect Product Delivery

We take considerable efforts to ensure delivery of quality products. In the rare

event of a quality problem or incorrect item being delivered please let us know immediately on receipt of your parcel by writing to us at wecare@renew-air.in

Any quality complaint must be informed within 3 days of the receipt of the package. On our confirmation please return the product to us. We will exchange the Product/offer alternatives if preferred (and available) or issue a full refund on receipt of the Product in such condition.

Refunds would be processed as online payments or cheque payments. Exchange of product will depend on the availability of the alternative product selected.

Section 12 - Shipping

To return your product, you will receive the address to ship the product to in your email after the refund request is sent to us.

Section 13 - Force Majeure

If RenewAir is prevented or delayed (directly or indirectly) from making delivery of a Product or any portion thereof, or from otherwise performing this or any part of the Services by reason of, act(s) of God, war, terrorism, embargo, riot(s), strike(s), lock-out(s), trade dispute(s), fire(s), break-down, inclement weather, interruption of transport, government action, delay in delivery to RenewAir of any goods or materials or by any cause whatsoever (whether or not of like nature to those specified above) outside RenewAir’s control ("force majeure"), RenewAir’s shall not be under any liability or responsibility whatsoever.

Section 14 - Governing Law and Jurisdiction

These Terms and Conditions shall be construed in accordance with the internal laws of India and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction and venue of the Indian courts.

Section 15 - Indemnity

You agree to indemnify, defend and hold harmless RINEW GREENPRODUCT PVT LTD., its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees and expenses) arising from your use of this website or your breach of these Terms and Conditions.

Section 16 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 17 - Contact Information

Questions about the Terms of Service should be sent to us at wecare@renew-air.in